Technology, selection, and training in call centers

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Veröffentlicht in:ILR review
Weitere Verfasser: Sieben, Inge (BerichterstatterIn), Grip, Andries de (BerichterstatterIn), Longen, Jessica (BerichterstatterIn), Sørensen, Ole (BerichterstatterIn)
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Sprache:eng
Veröffentlicht: 2009
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