Individual differences in perceptions of service failure and recovery the role of race and discriminatory bias

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Bibliographische Detailangaben
Veröffentlicht in:Academy of Marketing Science Journal of the Academy of Marketing Science
1. Verfasser: Baker, Thomas L. (VerfasserIn)
Weitere Verfasser: Meyer, Tracy (VerfasserIn), Johnson, James D. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2008
Schlagworte:
Dienstleistungsqualität > Beschwerdemanagement > Ethnische Diskriminierung > Wahrnehmung > Aufsatz in Zeitschrift
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