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2018 |
Chrysikou, Evangelia |
| Facilitating transformative change in medication adherence practices
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2018 |
Rai, Ranvir S. |
| Employee involvement in ideation and healthcare service innovation quality
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2018 |
Mu, Yu |
| Encouraging male participation in cancer resource centers
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2018 |
El-Manstrly, Dahlia |
| The influence of hospitable design and service on patient responses
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2018 |
Suess, Courtney |
| Syrian Refugees and their re-entry to "normality" : the role of service industries
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2018 |
Shneikat, Belal |
| Co-creating sociality: organizational identity and marketing in voluntary organizations
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-2018 |
Echeverri, Per |
| Enabling factors for developing a social services network
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-2018 |
Proença, Teresa |
| Examining human resource practice outcomes and service innovation
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2018 |
Okoe, Abednego Feehi |
| Effects of individual resources and team-member exchange on service quality
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-2018 |
Baek, Unji |
| "The price is different depending on whether you want a receipt or not" : examining the purchasing of goods and services from the informal economy in South-East Europe
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2018 |
Littlewood, David |
| Informal payments by patients for health services : prevalence and determinants
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2018 |
Horodnic, Adrian V. |
| Gender divisions of domestic labour and paid domestic services
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2018 |
Windebank, Jan |
| The impacts of complaint efforts on customer satisfaction and loyalty
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-2018 |
Cai, Ruiying |
| An integrative framework for customer switching behavior
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-2018 |
Mosavi, Seyed Mohammad |
| Hospitality, healthcare, and design : guest editorial
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2018 |
Rosenbaum, Mark S. |
| Key account relationship management : the moderating effects of relationship duration and transaction volume
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2018 |
Yeh, Jian He |
| Route factors influencing trust and attitude toward TV shopping
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2018 |
Yen, Yung-Shen |
| Exploring antecedents of customer citizenship behaviors in services
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-2018 |
Choi, Laee |
| Tolerance for workplace incivility, employee cynicism and job search behavior
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-2018 |
Abubakar, A. Mohammed |
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