Employee behaviour and relationship quality impact on customers

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:The service industries journal
1. Verfasser: Beatson, Amanda (VerfasserIn)
Weitere Verfasser: Lings, Ian (VerfasserIn), Gudergan, Siegfried (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2008
Schlagworte:
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
Architectural hybrids for living across the lifespan : lessons from dementia 2018 Chrysikou, Evangelia
Facilitating transformative change in medication adherence practices 2018 Rai, Ranvir S.
Employee involvement in ideation and healthcare service innovation quality 2018 Mu, Yu
Encouraging male participation in cancer resource centers 2018 El-Manstrly, Dahlia
The influence of hospitable design and service on patient responses 2018 Suess, Courtney
Syrian Refugees and their re-entry to "normality" : the role of service industries 2018 Shneikat, Belal
Co-creating sociality: organizational identity and marketing in voluntary organizations -2018 Echeverri, Per
Enabling factors for developing a social services network -2018 Proença, Teresa
Examining human resource practice outcomes and service innovation 2018 Okoe, Abednego Feehi
Effects of individual resources and team-member exchange on service quality -2018 Baek, Unji
"The price is different depending on whether you want a receipt or not" : examining the purchasing of goods and services from the informal economy in South-East Europe 2018 Littlewood, David
Informal payments by patients for health services : prevalence and determinants 2018 Horodnic, Adrian V.
Gender divisions of domestic labour and paid domestic services 2018 Windebank, Jan
The impacts of complaint efforts on customer satisfaction and loyalty -2018 Cai, Ruiying
An integrative framework for customer switching behavior -2018 Mosavi, Seyed Mohammad
Seniors' seasonal movements for health enhancement 2018 Zhou, Lingqiang
Luxury patient experience (LPX) : review, conceptualization, and future research directions 2018 Klaus, Philipp
Soundscape and its influence on tourist satisfaction 2018 Liu, Aili
Perceived fear, empathy and financial donations to charitable services -2018 O'Loughlin Banks, Jennifer
Comparison of merger and acquisition (M&A) success in horizontal, vertical and conglomerate M&As : industry sector vs. services sector 2018 Rozen-Bakher, Ziva
Alle Artikel auflisten