The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

The ownership quotient putting the service profit chain to work for unbeatable competitive advantage

Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.

Gespeichert in:
Bibliographische Detailangaben
1. Verfasser: Heskett, James L. (VerfasserIn)
Weitere Verfasser: Sasser, Earl W. (VerfasserIn), Wheeler, Joe (VerfasserIn), Sasser, W. E. (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: Boston, Mass. Harvard Business Press c 2008
Schlagworte:
Word-of-mouth advertising > Customer services > Employee ownership > Mund-zu-Mund-Werbung > Kapitalbeteiligung > Arbeitnehmer > Kunde
Online Zugang:Verlagsangaben
Inhaltsverzeichnis
Autorenbiografie
Inhaltsverzeichnis
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success.
The ownership opportunity -- Build ownership into your strategic value vision -- Lever value over cost -- Put customers to work -- Boost your employee oq -- Engineer ownership through anticipative management -- Build a strong and adaptive ownership culture -- Sustain your success
Beschreibung:Literaturverz. S. 209 - 214
Beschreibung:225 S.
graph. Darst.
25 cm
ISBN:1422110230
1-4221-1023-0
9781422110232
978-1-4221-1023-2