Challenges of managing information quality in service organizations

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

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Weitere Verfasser:	Al-Hakim, Latif (BerichterstatterIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	Hershey, Pa. u.a. Idea Group Publ. 2007
Schlagworte:	Information technology > Management > Information resources management > Quality control > Database management > Service industries > Verbraucherzufriedenheit > Kundentreue > Kundenbindung > Informationsmanagement > Informationsqualität
Online Zugang:	Inhaltsverzeichnis Table of contents
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Beschreibung
Zusammenfassung:	"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher
Beschreibung:	Includes bibliographical references and index
Beschreibung:	XXIV, 319 S Ill., graph. Darst 26 cm
ISBN:	159904420X 1-59904-420-X 1599044218 1-59904-421-8 1599044226 1-59904-422-6