The use of nationally recongnised training in call centres

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Bibliographische Detailangaben
Veröffentlicht in:International employment relations review
1. Verfasser: Smith, Erica (VerfasserIn)
Weitere Verfasser: McIntosh, Malcolm (VerfasserIn), Smith, Andy (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2004
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