Technology infusion in service encounters

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Bibliographische Detailangaben
Veröffentlicht in:	Operations management
1. Verfasser:	Bitner, Mary Jo (VerfasserIn)
Weitere Verfasser:	Brown, Stephen W. (VerfasserIn), Meuter, Matthew L. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2005
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Resource-based competition and the new operations strategy : resource-based competition	2005	Gagnon, Stéphane
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Best practice in business excellence	2005	Oakland, John
The fallacy of universal best practices	2005	Harrington, H. James
Technology infusion in service encounters	2005	Bitner, Mary Jo
Operations as strategy	2005	Bettley, Alison
Stakeholder capitalism and the value chain	2005	Freeman, Edward
Technology, the technology complex and the paradox of technological determinism	2005	Fleck, James
Technology and strategic advantage	2005	Price, Robert M.
Client co-production in knowledge-intensive business services	2005
A critical examination of the business process reengineering phenomenon	2005	Biazzo, Stefano
IT-enabled business transformation: from automation to business scope redefinition	2005	Venkatraman, N.