Juggling justice and care gendered customer service in the contemporary airline industry

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Customer service
1. Verfasser:	Tyler, Melissa (VerfasserIn)
Weitere Verfasser:	Taylor, Steve (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2001
Schlagworte:	Aufsatz im Buch
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Titel	Jahr	Verfasser
Relationship marketing, e-commerce and the emancipation of the consumer	2001	Fitchett, James
Representing customer service : telephones and texts	2001	Wray-Bliss, Edward
Juggling justice and care : gendered customer service in the contemporary airline industry	2001	Tyler, Melissa
The contradictions of service work : call centre as customer-oriented bureaucracy	2001	Korczynski, Marek
The importance of being aesthetic : work, employment and service organisation	2001
Epilogue : servicing as cultural economy	2001	Du Gay, Paul
Servicing societies? : Colonisation, control, contradiction and contestation	2001	Sturdy, Andrew
Academic discourses of the customer : "sovereign beings", "management accomplices" or "people like us"?	2001	Rosenthal, Patrice
From person- to system-oriented service	2001	Ritzer, George
The customer is always right? : Customer satisfaction surveys as employee control mechanism in professional service work	2001	Manley, Joan E.
"Empowering customers through education" or governing without government?	2001	Hodgson, Damian
Struggles for the control of affect : resistance as politics and emotion	2001	Sturdy, Andrew