Strategy of service quality improvement for commuter line Jabodetabek train using integration methods of SERVQUAL and Kano Model into house of quality

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Veröffentlicht in:ICoSMEE (Veranstaltung : 2. : 2019 : Surakarta) The 2nd International Conference on Science, Mathematics, Environment, and Education
1. Verfasser: Dianawati, Fauzia (VerfasserIn)
Weitere Verfasser: Hanif, Hilman (VerfasserIn), Maiciptaani, Lita (VerfasserIn)
Pages:2
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Sprache:eng
Veröffentlicht: 2020
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