Introduction service excellence in Asian tourism and hospitality

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Bibliographische Detailangaben
Veröffentlicht in:	Service excellence in tourism and hospitality
1. Verfasser:	Klimkeit, Dirk (VerfasserIn)
Weitere Verfasser:	Chun Meng Tang (VerfasserIn), Thirumaran, K. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2021
Schlagworte:	Aufsatz im Buch
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Titel	Jahr	Verfasser
Managing customer expectations : a study of two four-star hotels in Malaysia and Singapore	2021	Suryanarayanan, Sriram
Measuring customer delight in tourism and hospitality operations : findings from Singapore and Malaysia	2021	Maier Tolic, Gabriela
Generation Z's perspective on tourists' knowledge sharing and service excellence in tourism	2021	Tee, Mcxin
Towards service excellence : the zone of tolerance for hospitality and tourism education in Malaysia	2021	Kashif Hussain
Service design of franchise and independent Japanese restaurants in Ho Chi Minh City, Vietnam	2021	Do, Thuc Thi Mai Doan
Hospitality and tourism management : adopting Lean Six Sigma, achieving service excellence	2021	Fiala, Sérafin
Providing personalized service excellence : findings from tourism and hospitality businesses in Asia	2021	Greiner, Celina
Achieving positive hospitality experiences through technology : findings from Singapore and Malaysia	2021	Weitzer, Melina
Introduction : service excellence in Asian tourism and hospitality	2021	Klimkeit, Dirk
Creating excellent guest experiences : servicescape and processes	2021	Bagchi, Shubhojit
Two to tango : entrepreneurs and robots' users in hospitality service innovation	2021	Kavoura, Androniki
E-service quality : evaluation of tourism websites	2021	Pourabedin, Zahra
Shifting paradigms in human resource management while striving for service excellence in the tourism industry	2021	Sharma, Ruchi
Conclusion : the future of service excellence in Asia	2021	Chun Meng Tang