Managerial practices of co-creation and psychosocial work outcomes

This chapter contributes to knowledge about managerial practices related to co-creation and how these practices are connected to psychosocial work outcomes. The analysis identifies six particular practices that managers in different service companies apply to their work, these are: (1) conditioning...

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Veröffentlicht in:	Tourism employment in Nordic countries
1. Verfasser:	Gjerald, Olga (VerfasserIn)
Weitere Verfasser:	Furunes, Trude (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2020
Schlagworte:	Customer-dominant logic > Managerial challenges > Psychosocial work environment > Service co-creation > Service leadership > Service-dominant logic > Aufsatz im Buch
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Beschreibung
Zusammenfassung:	This chapter contributes to knowledge about managerial practices related to co-creation and how these practices are connected to psychosocial work outcomes. The analysis identifies six particular practices that managers in different service companies apply to their work, these are: (1) conditioning for flexibility in co-creation; (2) fostering co-creation competence among staff, (3) mediating social support from customers, (4) providing a safe space to ventilate emotions, (5) moderating multicultural dialogue, and (6) "getting them to see the whole [service chain]". These findings are discussed in the light of Nordic leadership and the ethical challenges of providing decent and meaningful work in tourism.
ISBN:	9783030478124 3030478122