| Service-dominant logic : foundations and applications
|
2020 |
Vargo, Stephen L. |
| Service profit logic : ensuring customer willingness to pay
|
2020 |
Grönroos, Christian |
| Modeling consumer engagement with front line service providers
|
2020 |
Bailey, Ainsworth Anthony |
| Front line service providers with two jobs : antecedents of naturally felt emotions
|
2020 |
Walsh, Gianfranco |
| Strategic pathways to cost-effective service excellence
|
2020 |
Wirtz, Jochen |
| Service digitization and the provider-to-customer handoff
|
2020 |
Bridges, Eileen |
| Resource integration and co-creation : a customer journey approach
|
2020 |
Jesus, Cátia Mendes de |
| Social media and customer engagement
|
2020 |
Tsiotsou, Rodoula H. |
| Executive ethical decisions initiating organizational culture and values
|
2020 |
Bridges, Eileen |
| Transformative service research : thoughts, perspectives, and research directions
|
2020 |
Rosenbaum, Mark S. |
| The convergence of not-for-profit services and the social enterprise
|
2020 |
Coleman, Joshua |
| Front line employees as innovators
|
2020 |
Engen, Marit |
| Providing service in multicultural environments
|
2020 |
Briggs, Elten |
| Service-dominant logic and market innovation
|
2020 |
Baker, Jonathan J. |
| Innovative service environments
|
2020 |
Fowler, Kendra |
| Finding the next edge in service innovation : a complex network analysis
|
2020 |
Zhu, Zhen |
| Service process design and management
|
2020 |
Rayburn, Steven W. |
| Value co-creation and its meaning for customers
|
2020 |
Gallan, Andrew S. |
| Green services and the quest for sustainable environment : chasing a holy grail
|
2020 |
Dorsch, Michael J. |
| Customer-dominant service logic
|
2020 |
Heinonen, Kristina |
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