Front line employees as innovators
|
2020 |
Engen, Marit |
Providing service in multicultural environments
|
2020 |
Briggs, Elten |
Service-dominant logic and market innovation
|
2020 |
Baker, Jonathan J. |
Innovative service environments
|
2020 |
Fowler, Kendra |
Finding the next edge in service innovation : a complex network analysis
|
2020 |
Zhu, Zhen |
Service process design and management
|
2020 |
Rayburn, Steven W. |
Value co-creation and its meaning for customers
|
2020 |
Gallan, Andrew S. |
Green services and the quest for sustainable environment : chasing a holy grail
|
2020 |
Dorsch, Michael J. |
Customer-dominant service logic
|
2020 |
Heinonen, Kristina |
The servitization of manufacturing industries
|
2020 |
Dachs, Bernhard |
Typologies and frameworks in service innovation
|
2020 |
Kowalkowski, Christian |
Service supply chain configurations : from agile to efficient value networks
|
2020 |
Breidbach, Christoph F. |
Managing customer performance in services
|
2020 |
Secchi, Enrico |
Service-dominant logic : foundations and applications
|
2020 |
Vargo, Stephen L. |
Service profit logic : ensuring customer willingness to pay
|
2020 |
Grönroos, Christian |
Modeling consumer engagement with front line service providers
|
2020 |
Bailey, Ainsworth Anthony |
Front line service providers with two jobs : antecedents of naturally felt emotions
|
2020 |
Walsh, Gianfranco |
Strategic pathways to cost-effective service excellence
|
2020 |
Wirtz, Jochen |
Service digitization and the provider-to-customer handoff
|
2020 |
Bridges, Eileen |
Resource integration and co-creation : a customer journey approach
|
2020 |
Jesus, Cátia Mendes de |