Impact of service quality on customer satisfaction in Malaysia airlines a PLS-SEM approach

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Bibliographische Detailangaben
Veröffentlicht in:Journal of air transport management
1. Verfasser: Farooq, Muhammad Shoaib (VerfasserIn)
Weitere Verfasser: Maimoona Salam (VerfasserIn), Fayolle, Alain (VerfasserIn), Jaafar, Norizan (VerfasserIn), Kartinah Ayupp (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: March 2018
Schlagworte:
Quality > Service quality > Malaysia airlines > Airline industry > Customer satisfaction > IPMA > PLS-SEM > AIRQUAL scale > Aufsatz in Zeitschrift
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