Effective crisis communication moving from crisis to opportunity

Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons o...

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Bibliographische Detailangaben
1. Verfasser:	Ulmer, Robert R. (VerfasserIn)
Weitere Verfasser:	Sellnow, Timothy L. (VerfasserIn), Seeger, Matthew W. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	Los Angeles, London und vier andere SAGE 2019
Ausgabe:	Fourth edition
Schlagworte:	Krisenmanagement > Risikokommunikation > Erfolgsfaktor > Crisis management > Emergency management > Communication in management > Communication in organizations
Online Zugang:	Inhaltsverzeichnis
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Beschreibung
Zusammenfassung:	Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors
Beschreibung:	Includes bibliographical references and index
Beschreibung:	xviii, 220 Seiten Illustrationen
ISBN:	9781506315737 978-1-5063-1573-7