Dealing with dysfunction innovative problem solving in the public sector
"Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government-not only as a provider of services, but also as a catalyst...
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
Washington, D.C.
Brookings Institution Press
2016
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| Schriftenreihe: | Innovative governance in the 21st century
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| Schlagworte: |
POLITICAL SCIENCE / Public Affairs & Administration
> POLITICAL SCIENCE / Government / National
> BUSINESS & ECONOMICS / Human Resources & Personnel Management
> Wirtschaft
> Bureaucracy
> Public administration
> Government accountability
> Problem solving
> Öffentlichkeit
> Vollziehende Gewalt
> Bürokratie
> Ineffizienz
> Funktionsstörung
> USA
> Fallstudiensammlung
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| Online Zugang: | Inhaltsverzeichnis |
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Tag hinzufügen | Zusammenfassung: | "Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government-not only as a provider of services, but also as a catalyst for improved social outcomes-and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and empirical investigation to understand why bureaucratic dysfunction is a public problem and what can be done to solve it. Jorrit employs real-world data from an independent nonprofit action research team he founded: the Kafka Brigade. Building on this research, he presents 14 case studies, from licensing an Amsterdam sandwich shop to sorting out immigrant rights, which are typical of a larger problem and applicable to a broad base of clients. |
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| Beschreibung: | Includes bibliographical references |
| Beschreibung: | xiv, 290 pages illustrations |
| ISBN: | 9780815722069 978-0-8157-2206-9 9780815722076 978-0-8157-2207-6 |