The evaluation and measurement of library services
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Gespeichert in:
| 1. Verfasser: | |
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| Format: | UnknownFormat |
| Sprache: | eng |
| Veröffentlicht: |
Westport, Conn. u.a.
Libraries Unlimited
2007
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| Ausgabe: | 1. publ. |
| Schlagworte: |
Libraries / United States / Evaluation
> Public services (Libraries) / United States / Evaluation
> Libraries / Evaluation
> Public services (Libraries) / Evaluation
> Bibliothèques - Services aux utilisateurs - États-Unis - Évaluation
> Bibliothèques - Services aux utilisateurs - Évaluation
> Bibliothèques - États-Unis - Évaluation
> Bibliothèques - Évaluation
> Libraries
> Evaluation
> Public services (Libraries)
> Verbraucherzufriedenheit
> Bibliothek
> Dienstleistung
> USA
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Tag hinzufügen | Zusammenfassung: | Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons. |
|---|---|
| Beschreibung: | Includes bibliographical references and indexes Evaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library |
| Beschreibung: | XX, 372 S. graph. Darst. 26 cm |
| ISBN: | 9781591585329 978-1-59158-532-9 |