Modelling and workload reallocation of call centres with multi-type customers

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Veröffentlicht in:International journal of production research
1. Verfasser: Li, Na (VerfasserIn)
Weitere Verfasser: Yu, Xin (VerfasserIn), Matta, Andrea (VerfasserIn)
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Sprache:eng
Veröffentlicht: 1-15 Oktober 2017
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