Warranty fraud management reducing fraud and other excess costs in warranty and service operations

"Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detaile...

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Bibliographische Detailangaben

1. Verfasser:	Kurvinen, Matti (VerfasserIn)
Weitere Verfasser:	Töyrylä, Ilkka (VerfasserIn), Murthy, D. N. P. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	Hoboken, New Jersey Wiley 2016
Schriftenreihe:	Wiley & SAS business series
Schlagworte:	Garantie > Betrug > Kundenservice > Quality of products > Warranty > Products liability > Sales management
Online Zugang:	Inhaltsverzeichnis
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