The role of customer orientation in the relationship between manager communications and customer satisfaction

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Veröffentlicht in:Journal of hospitality & tourism research
1. Verfasser: Mathe, Kimberly (VerfasserIn)
Weitere Verfasser: Scott-Halsell, Sheila (VerfasserIn), Roseman, Mary (VerfasserIn)
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Sprache:eng
Veröffentlicht: February 2016
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