Channels in the mirror an alignable model for assessing customer satisfaction in concurrent channel systems

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Veröffentlicht in:Journal of service research
1. Verfasser: Hammerschmidt, Maik (VerfasserIn)
Weitere Verfasser: Falk, Tomas (VerfasserIn), Weijters, Bert (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: February 2016
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