Critical antecedents to service recovery performance some evidence and implications for service industry

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Bibliographische Detailangaben
Veröffentlicht in:	International journal of management practice
1. Verfasser:	Daskin, Mustafa (VerfasserIn)
Weitere Verfasser:	Yilmaz, Ozgur Devrim (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2015
Schlagworte:	Aufsatz in Zeitschrift
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