When the customer is stressed

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Harvard business review
1. Verfasser: Berry, Leonard L. (VerfasserIn)
Weitere Verfasser: Davis, Scott W. (VerfasserIn), Wilmet, Jody (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2015
Schlagworte:
Dienstleistungsmanagement > Kundenbindung > Kundenzufriedenheit > Angst > Krebskrankheit > Krankenhaus > USA > Aufsatz in Zeitschrift
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