| A holistic framework to embed good company practice for customer retention
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2017 |
McCrory, Barbara |
| An exploratory analysis of quality costing in Greek F&B enterprises
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2017 |
Chatzipetrou, Evrikleia |
| The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
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2017 |
Manatos, Maria J. |
| Culture driven regeneration (CDR) : a conceptual business improvement tool
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2017 |
Mahadevan, Kumaraguru |
| Customer loyalty in telecom service sector : the role of service quality and customer commitment
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2017 |
Izogo, Ernest |
| Assessment of the degree of process approach implementation in Polish businesses
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2017 |
Gębczyńska, Alicja |
| Improving health care quality : the implementation of whistleblowing
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2017 |
Ciasullo, Maria Vincenza |
| A systematic literature review on total quality management critical success factors and the identification of new avenues of research
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2017 |
Aquilani, Barbara |
| Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
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2017 |
Bonfanti, Angelo |
| Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
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2017 |
Díaz-Méndez, Montserrat |
| The rise of P2P ecosystem : a service logics amplifier for value co-creation
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2017 |
Simone, Cristina |
| Dream or reality? : a recipe for sustainable and innovative health care ecosystems
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2017 |
Palumbo, Rocco |
| Struggling with agency problems in open innovation ecosystem : corporate policies in innovation hub
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2017 |
Longo, Maria Cristina |
| Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage
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2017 |
Chiarini, Andrea |
| Evolution of top management's understanding of product quality in Eastern Europe since the end of communism : the case of Bulgaria
|
2017 |
Georgiev, Svetoslav |
| Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
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2017 |
Sadeh, Ehsan |
| Leader personality traits and employee job satisfaction in the media sector, Kenya
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2017 |
Kiarie, Mary Agnes Wambui |
| Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
|
2017 |
Bouranta, Nancy |
| Obituary: Yoji Akao : 1928-2016
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2017 |
Douglas, Alex |
| An optimal integrated QSMS model from cluster analysis
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2017 |
Odigie, Michael E. |
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