Inter-satisfaction between website and Automated Call Distribution (ACD) systems

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Bibliographische Detailangaben
Veröffentlicht in:Journal of travel and tourism marketing
1. Verfasser: Hyun, Martin Yongho (VerfasserIn)
Weitere Verfasser: Kim, Hyeon-Cheol (VerfasserIn), O’Keefe, Robert Martin (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2014
Schlagworte:
Customer relationship management (CRM) > automated call distribution (ACD) > systems quality > information quality > service quality > inter-satisfaction > brand-switching intentions > Aufsatz in Zeitschrift
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