Managing frontline employee performance through coaching : does selling experience matter?
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2017 |
Pousa, Claudio |
Demographic differences in Jordanian bank service quality perceptions
|
2017 |
Al-jazzazi, Akram |
Managing brand identity : effects on the employees
|
2017 |
Bravo, Rafael |
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
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2017 |
Eriksson, Kent |
Does willingness-to-pay for weather index-based insurance follow covariant shocks?
|
2017 |
Castellani, Davide |
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
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2017 |
Makanyeza, Charles |
Advertising effectiveness on financial performance of banking sector : Turkey case
|
2017 |
Acar, Merve |
A comprehensive hierarchical model of retail banking
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2017 |
Abu Bakar, Juhaida |
Evaluating customers' behavioral intentions in less significant financial institutions
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2017 |
Pauluzzo, Rubens |
Personal traits and customer responses to CSR perceptions in the banking sector
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2017 |
Pérez, Andrea |
Clear, conspicuous, and improving : US corporate websites for critical financial literacy in retirement
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2017 |
Lee, Taejun |
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
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2017 |
Amoako, George Kofi |
The mediating role of hedonic motivation on the relationship between adoption of e-banking and its determinants
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2017 |
Salimon, Maruf Gbadebo |
Generation difference in hiring financial planners in Malaysia
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2017 |
Meysam Safari |
Impact of brand familiarity on brands experience dimensions for financial services brands
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2017 |
Bapat, Dhananjay |
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
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2017 |
Kant, Rishi |
Longitudinal models for dynamic segmentation in financial markets
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2017 |
Bassi, Francesca |
The influence of culture on trust in B2B banking relationships
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2017 |
Houjeir, Roudaina |
Determinants of co-creation in banking services
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2017 |
Mainardes, Emerson Wagner |
Linking satisfaction to credit card decisions : an application of the Wallet Allocation Rule
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2017 |
Aksoy, Lerzan |