It takes just 120 seconds predicting satisfaction in technical support calls

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Psychology & marketing
Weitere Verfasser: Hall, Judith A. (BerichterstatterIn), Verghis, Phil (BerichterstatterIn), Stockton, William (BerichterstatterIn), Goh, Jin X. (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2014
Schlagworte:
Kundenservice > Callcenter > IT-Dienstleister > Kundenzufriedenheit > Verkaufsverhalten > Dauer > USA > Aufsatz in Zeitschrift
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Titel Jahr Verfasser
The best I can be : how self-accountability impacts product choice in technology-mediated environments 2017 Rowe, Zoe O.
Understanding how goal-striving, goal orientation, and shame influence self-perceptions after exposure to models in advertising 2017 Pounders, Kathrynn
Consumers' social media brand behaviors : uncovering underlying motivators and deriving meaningful consumer segments 2017 Dimitriu, Radu
Antecedents of retweeting in a (political) marketing context 2017 Walker, Lorna
Beyond the usefulness of branded applications : insights from consumer-brand engagement and self-construal perspectives 2017 Fang, Yu-Hui
Examining consumers' motivations to engage in firm-hosted virtual communities 2017 Claffey, Ethel
Toward a framework for identifying attitudes and intentions to music acquisition from legal and illegal channels 2017 Dilmperi, Athina
Fostering parasocial relationships with celebrities on social media : implications for celebrity endorsement 2017 Chung, Siyoung
Flag backlash : why does the presence of the American flag reduce product evaluation? 2017 Wang, Lili
The effect of spicy gustatory sensations on variety-seeking 2017 Mukherjee, Sayantani
Don't ignore the floor : exploring multisensory atmospheric congruence between music and flooring in a retail environment 2017 Imschloß, Monika
Antecedents of memorable tourism experience related to behavioral intentions 2017 Coudounaris, Dafnis N.
Customer benefits and value creation in streaming services marketing : a managerial cognitive capability approach 2017 Chen, Yi-Min
Explanatory factors for efficiency in the use of social networking sites : the case of organic food products 2017 Bernal-Jurado, Enrique
Engaging fans on microblog : the synthetic influence of parasocial interaction and source characteristics on celebrity endorsement 2017 Gong, Wanqi
The effects of physical distance from a brand extension on the impact of brand-extension fit 2017 Huang, Yunhui
Broadening the perspective on mobile marketing : an introduction 2017 Fritz, Wolfgang
To "free" or not to "free" : trait predictors of mobile app purchasing tendencies 2017 Dismore, John B.
How does serious m-game technology encourage low-income households to perform socially responsible behaviors? 2017 Yam, Alpha
Pride in technology-based health interventions : a double-edged sword 2017 Manika, Danae
Alle Artikel auflisten