A conceptual model for proactive-interactive customer complaint management systems

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Veröffentlicht in:International journal of business information systems
1. Verfasser: Atlikhan, Atefeh (VerfasserIn)
Weitere Verfasser: Albadvi, Amir (VerfasserIn), Ghapanchi, Amir Hossein (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2013
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