Can emotional scaling methods improve quality in services?

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Bibliographische Detailangaben
Veröffentlicht in:	International journal of quality and service sciences
1. Verfasser:	Longbottom, David (VerfasserIn)
Weitere Verfasser:	Modjahedi, Amir (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2013
Schlagworte:	Survey > Quality/service improvement > Systems/process re-design > Emotion > Internal marketing > Aufsatz in Zeitschrift
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