"Green" attributes and customer satisfaction optimization of resource allocation and performance

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Veröffentlicht in:International journal of contemporary hospitality management
Weitere Verfasser: Slevitch, Lisa (BerichterstatterIn), Mathe, Kimberly (BerichterstatterIn), Karpova, Elena (BerichterstatterIn), Scott-Halsell, Sheila (BerichterstatterIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2013
Schlagworte:
Consumer behavior > Customer satisfaction > Product attributes > Hotels > United States of America > Attribute-level performance > Kano’s model > Eco-friendly/"green" attributes > Performance optimization > Asymmetrical effects > Aufsatz in Zeitschrift
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