Transitory bias as a source of customer dissatisfaction an exploratory investigation

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Bibliographische Detailangaben
Veröffentlicht in:	Journal of consumer behaviour
1. Verfasser:	Trocchia, Philip J. (VerfasserIn)
Weitere Verfasser:	Luckett, Michael G. (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2013
Schlagworte:	Kundenzufriedenheit > Beschwerdemanagement > Studierende > Stichprobenerhebung > Aufsatz in Zeitschrift
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