Transitory bias as a source of customer dissatisfaction an exploratory investigation

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Bibliographische Detailangaben
Veröffentlicht in:Journal of consumer behaviour
1. Verfasser: Trocchia, Philip J. (VerfasserIn)
Weitere Verfasser: Luckett, Michael G. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2013
Schlagworte:
Kundenzufriedenheit > Beschwerdemanagement > Studierende > Stichprobenerhebung > Aufsatz in Zeitschrift
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