Scope of knowledge management for improving performance in call centre service delivery

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Bibliographische Detailangaben
Veröffentlicht in:European Conference on Knowledge Management (12 : 2011 : Passau) Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
1. Verfasser: Pandey, Pushkal (VerfasserIn)
Weitere Verfasser: Moffett, Sandra (VerfasserIn), McAdam, Rodney (VerfasserIn)
Pages:12
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2011
Schlagworte:
Callcenter > Wissensmanagement > Performance-Management > Kundenzufriedenheit > Großbritannien > Aufsatz im Buch
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