On the validity of the "importance minus performance" construct a genuine contribution of the tourism literature or a mishap?

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Bibliographische Detailangaben
Veröffentlicht in:Journal of travel and tourism marketing
1. Verfasser: Kim, Namhyun (VerfasserIn)
Weitere Verfasser: Choi, Sangsoo (VerfasserIn), Schwartz, Zvi (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2012
Schlagworte:
Tourismus > Dienstleistungsqualität > Messung > Kundenzufriedenheit > Aufsatz in Zeitschrift
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