"Balanced scorecard" as an operation-level strategic planning tool for service innovation

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Bibliographische Detailangaben
Veröffentlicht in:The service industries journal
1. Verfasser: Luo, Chih-ming Arthur (VerfasserIn)
Weitere Verfasser: Chang, Hung-fan (VerfasserIn), Su, Chi-hung (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2012
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