Robust design and control of call centers with flexible interactive voice response systems
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| Veröffentlicht in: | Manufacturing & service operations management |
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| Format: | UnknownFormat |
| Sprache: | eng |
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2012
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| Special issue: M&SOM 20th anniversary | 2020 | volume 22, number 1 (January-February 2020) |
| Special issue on responsible operations and supply chain management | 2020 | volume 22, number 6 (November/December 2020) |
| Special issue on interface of finance, operations, and risk management | 2018 | volume 20, number 1 (2018) |
| Special issue on practice-focused research | 2016 | 18.2016,1 |
| Special issue on the environment | 2013 | 15.2013,4 |
| Special issue on applications of healthcare operations management | 2012 | 14.2012,4 |
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| Special issue on applications of empirical science in operations management | 2007 | 9.2007,4 |