| Service quality in utility industries : the European telecommunications sector
|
2014 |
Pina, Vicente |
| Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
|
2014 |
Van Vaerenbergh, Yves |
| Is the quantity-quality trade-off in c all centres a false dichotomy?
|
2014 |
Ellway, Benjamin Piers William |
| Psychometric sifting to effeciently select the right service employees
|
2014 |
|
| Transaction convenience in the payment stage : rhe retailers' perspective
|
2014 |
Lundberg, Heléne |
| Emotional stability and switching barriers in the retail banking context
|
2014 |
Al-Hawari, Mohd Ahmad |
| Theory of value co-creation : a systematic literature review
|
2014 |
Galvagno, Marco |
| Creativity for service innovation : a practice-based perspective
|
2014 |
Giannopoulou, Eleni |
| The influence of movie's quality on its performance : evidence based on Oscar Awards
|
2014 |
|
| The service revolution and its marketing implications : service logic vs service dominant logic
|
2014 |
Grönroos, Christian |
| Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
|
2014 |
Ha, Hong Youl |
| Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
|
2014 |
Ngamvichaikit, Anothai |
| Retaining customers after service failure recoveries : a contingency model
|
2014 |
Wang, Kai-yu |
| The restorative potential of senior centers
|
2014 |
Rosenbaum, Mark S. |
| Mediating effects between World Games identification and licensed merchandise
|
2014 |
Cheng, Lee-joy |
| Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
|
2014 |
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| The collective consumption network
|
2014 |
Närvänen, Elina |
| Beyond virtuality : from engagement platforms to engagement ecosystems
|
2014 |
Breidbach, Christoph F. |
| A visual interactive method for service prototyping
|
2014 |
Bae, Dae Jung |
| Developing life insurer-insurance intermediary relationships
|
2014 |
Yu, Tsu-wei |
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