| The effect of waiting time on patient perceptions of care quality
|
2018 |
Nottingham, Quinton J. |
| Factors influencing customer choice in selection of banks in Kuwait
|
2018 |
AlNajem, Mohamad N. |
| The role of quality control circles on new product development : a case study of Thailand
|
2018 |
Nuchjarin Intalar |
| An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
|
2018 |
Lee, Jung Young |
| Operational determinants of airline service quality : worldwide cross-regional analysis
|
2018 |
Alkhatib, Saleh F. S. |
| Managing service-specific and open-posting block sizes when allocating operating room time
|
2018 |
Taaffe, Kevin |
| Qualitative investigation of the role of quality in online community support for people living with HIV and AIDS
|
2018 |
Gadgil, Guruprasad |
| How Lean Six Sigma principles improve hospital performance
|
2018 |
Honda, Ana Carolina |
| Measuring tourists' satisfaction and loyalty : a perception approach
|
2018 |
Abuamoud, Ismaiel |
| Towards a triadic quality measurement framework for U.S. healthcare
|
2018 |
Chakraborty, Subhajit |
| Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
|
2018 |
Harun, Ahasan |
| Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
|
2018 |
Harun, Ahasan |
| Managing quality crossroads in healthcare : an integrative supply chain perspective
|
2018 |
Gardner, John W. |
| Relative contributions of product quality and service quality in the automobile industry
|
2017 |
Xu, Lu |
| Portfolio risk management using Six Sigma quality principles
|
2017 |
Mefford, Robert N. |
| The moderating effect of gender in urgent care service satisfaction
|
2017 |
Qin, Hong |
| The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
|
2017 |
Boakye, Kwabena G. |
| Antecedents of hypermarket service quality in the United Arab Emirates
|
2017 |
ElMelegy, Ahmed R. |
| Scale measurements for airline service quality to secure passenger confidence in air travel
|
2017 |
Deepa, M. V. |
| Lean Six Sigma deployment and maturity models : a critical review
|
2017 |
Lameijer, Bart A. |
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