Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms

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Veröffentlicht in:International journal of services technology and management
1. Verfasser: Suntornpithug, Nichaya (VerfasserIn)
Weitere Verfasser: Karaatli, Gokhan M. (VerfasserIn), Khamalah, Joseph N. (VerfasserIn)
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Sprache:eng
Veröffentlicht: 2010
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