Four practical revolutions in management systems for creating unique organizational capability

The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management...

Ausführliche Beschreibung

Bibliographische Detailangaben

Vorheriger Titel:	A new American TQM, 1993
1. Verfasser:	Shiba, Shoji (VerfasserIn)
Weitere Verfasser:	Walden, David (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	Cambridge, Mass. Center for Quality of Management 2001
Schlagworte:	Total quality management > Organizational change > Management
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