Employment systems in call centres in the United Stats and India

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Bibliographische Detailangaben
Veröffentlicht in:	The next available operator
1. Verfasser:	Batt, Rosemary L. (VerfasserIn)
Weitere Verfasser:	Doellgast, Virginia (VerfasserIn), Kwon, Hyunji (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2009
Schlagworte:	Callcenter > Dienstleistungsmanagement > Personalmanagement > Vergleich > USA > Indien > Aufsatz im Buch
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Titel	Jahr	Verfasser
A practitioner's perspective on the Indian info-services industry	2009	Gurjar, Nandita
Managing work and employment in Australian and Indian call centres	2009	Russell, Bob
Strategic human resource management in outsourced call centres in India and Canada	2009	Carroll, Wendy
Union formation in Indian call centres	2009
Outsourcing careers: Western theories in an Indian context	2009	Cohen, Laurie
Employment systems in call centres in the United Stats and India	2009	Batt, Rosemary L.
An overview of the Indian contact centre industry	2009	Wallace, Catriona
Human resource management in Indian call centres/business process outsourcing	2009	Thite, Mohan
Work processes and emerging problems in Indian call centres	2009	Budhwar, Pawan
Transnationalism in Indian call centres	2009	Mirchandani, Kiran