Consequences of customer powerlessness secondary control

Gespeichert in:

Bibliographische Detailangaben
Veröffentlicht in:	Journal of consumer behaviour
1. Verfasser:	Bunker, Matthew (VerfasserIn)
Weitere Verfasser:	Ball, A. Dwayne (VerfasserIn)
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2009
Schlagworte:	Konsumentenverhalten > Kundenservice > Dienstleistungsqualität > Beziehungsmarketing > USA > Aufsatz in Zeitschrift
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