| Hospitality, healthcare, and design : guest editorial
|
2018 |
Rosenbaum, Mark S. |
| Key account relationship management : the moderating effects of relationship duration and transaction volume
|
2018 |
Yeh, Jian He |
| Route factors influencing trust and attitude toward TV shopping
|
2018 |
Yen, Yung-Shen |
| Exploring antecedents of customer citizenship behaviors in services
|
-2018 |
Choi, Laee |
| Tolerance for workplace incivility, employee cynicism and job search behavior
|
-2018 |
Abubakar, A. Mohammed |
| Informal employment in service industries : estimations from nationally representative Labour Force Survey data of Russian Federation
|
2018 |
Karabchuk, Tatiana |
| Extent and distribution of unregistered employment in the service industries in Europe
|
2018 |
Williams, Colin C. |
| Importance of location and product assortment on flea market loyalty
|
2018 |
Venter de Villiers, Marike |
| Modeling e-loyalty : a moderated-mediation model
|
-2018 |
Lin, Chieh-Peng |
| The design and implementation of minibus taxi presumptive taxes
|
2018 |
Dube, Godwin |
| Service innovation in the hotel industry : culture, behavior, performance
|
-2018 |
Baradarani, Sarvnaz |
| Rating healthcare services : consumer satisfaction vs. health system performance
|
-2018 |
Horodnic, Adrian V. |
| Transformative service research and service design : synergistic effects in healthcare
|
2018 |
Anderson, Sidney |
| An innovative service quality evaluation and improvement model
|
2018 |
Chen, Li-Fei |
| The meaning and relevance of internal market orientation in nonprofit organisations
|
-2018 |
Modi, Pratik |
| Services industries and the informal economy : an introduction
|
2018 |
Kedir, Abbi Mamo |
| Promoting charitable donation campaigns on social media
|
2018 |
Tugrul, Tugba Orten |
| Understanding hospital quality : the case of cumulative and balanced quality
|
2018 |
Anderson, Sidney T. |
| Theorising change and stability in service ecosystems : a morphogenetic approach
|
2018 |
Simmonds, Hamish |
| Charitable motivations: the role of prestige and identification
|
-2018 |
Peasley, Michael C. |
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