Proactive postsales service when and why does it pay off?

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Bibliographische Detailangaben
Veröffentlicht in:Journal of marketing
1. Verfasser: Challagalla, Goutam (VerfasserIn)
Weitere Verfasser: Venkatesh, R. (VerfasserIn), Kohli, Ajay Kumar (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2009
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