A framework for determining customer satisfaction an empirical analysis

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Veröffentlicht in:International journal of electronic marketing and retailing
1. Verfasser: Chaudhuri, Ranjan (VerfasserIn)
Weitere Verfasser: Verma, Sanjeev (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2008
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