A cross-national comparison of consumer perceptions of service recovery

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Bibliographische Detailangaben
Veröffentlicht in:Journal of travel and tourism marketing
1. Verfasser: Lee, Kyuho (VerfasserIn)
Weitere Verfasser: Khan, Mahmood A. (VerfasserIn), Ko, Jae-youn (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2008
Schlagworte:
Dienstleistungsmarketing > Virales Marketing > Konsumentenverhalten > Gastronomie > USA > Südkorea > Aufsatz in Zeitschrift
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