CRM success : call center improvement

CRM success call center improvement

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Veröffentlicht in:Customer Relationship Management
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Sprache:eng
Veröffentlicht: 2001
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Titel Jahr Verfasser
e-everything: technology-enabled customer relationship management 2001
The importance of marketing date intelligence in delivering successful CRM 2001 Chablo, Emma
Successful customer relationship management: why, ERP, data warehousing, decision support, and metadata matter 2001 Davis, Jim
Does CRM really pay? : a general management perspective 2001 Caulfield, Simon
CRM definitions - defining customer relationship marketing and management 2001 Shaw, Robert
Build relationships with customers that competitors find difficult to break 2001 Black, Bryan
Making every customer relationship count : exploring the business drivers and technology enablers of customer relationship management 2001 Schmarzo, Bill
Smart CRM solutions : the key to competing in the net economy 2001
High-availability networks enable business-to-consumer e-business 2001
Extended enterprise applications : spotlight report 2001
Building the business case blues or business case blues 2001 Meltzer, Michael
Building profitable customer relationships with data mining 2001 Edelstein, Herb
CRM application service providers : risks and rewards 2001 Sweeney, Paul
Customer relationship management in the Internet age 2001 Kowarsky, Stephen
The users speak : trends in call centers and web-based customer care 2001
Customer relationship management - an opportunity for competitive advantage? 2001 MacMahon, Timothy
Implementing the customer relationship management foundation : analytical CRM 2001
Modeling customer relationships - a flexible, integrated architecture enables customer-centric marketing 2001 Puckey, David
Customer focused marketing - a strategy for success 2001 Brunt, Ron
CRM : a guide to marketing, sales, and service transformation 2001
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