Unified customer interaction

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Bibliographische Detailangaben
Veröffentlicht in:	Customer Relationship Management
Format:	UnknownFormat
Sprache:	eng
Veröffentlicht:	2001
Schlagworte:	Aufsatz im Buch
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Titel	Jahr	Verfasser
Does CRM really pay? : a general management perspective	2001	Caulfield, Simon
CRM definitions - defining customer relationship marketing and management	2001	Shaw, Robert
Build relationships with customers that competitors find difficult to break	2001	Black, Bryan
Making every customer relationship count : exploring the business drivers and technology enablers of customer relationship management	2001	Schmarzo, Bill
Smart CRM solutions : the key to competing in the net economy	2001
High-availability networks enable business-to-consumer e-business	2001
Extended enterprise applications : spotlight report	2001
Building the business case blues or business case blues	2001	Meltzer, Michael
Building profitable customer relationships with data mining	2001	Edelstein, Herb
CRM application service providers : risks and rewards	2001	Sweeney, Paul
Customer relationship management in the Internet age	2001	Kowarsky, Stephen
The users speak : trends in call centers and web-based customer care	2001
The CRM lifestyle : without CRM analytics, your customers won't even know you're there	2001
Closing the loop to optimize customer relationships	2001	Morris, Henry
Unified customer interaction	2001
Implementing a CRM-based campaign management strategy	2001
Customer relationship management : choosing the appropriate strategy and data warehousing technology to win and retain customers	2001	Payne, Adrian
Customer - brand value	2001
CRM measurement: measure up ... or shut up!	2001	Shaw, Robert
A realistic view on customer relations	2001	De Bruine, Xander

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