The effect of customer service on retailers' shareholder wealth: the role of availability and reputation cues

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Bibliographische Detailangaben
Veröffentlicht in:Journal of retailing
1. Verfasser: Wiles, Michael A. (VerfasserIn)
Format: UnknownFormat
Sprache:eng
Veröffentlicht: 2007
Schlagworte:
Dienstleistungsqualität > Einzelhandel > Firmenimage > Ereignisstudie > Aufsatz in Zeitschrift
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